Website FAQs

Security is a top priority for us. Transactions on our website are processed on a secure page hosted by Lloyds Bank. This provides the security of a leading bank and means that none of your card details are stored on the Projuice website. 

You’ll be able to pay by:

• Visa Debit
• Visa Credit
• Mastercard Debit
• Mastercard Credit
• Maestro
• Apple Pay
• Google Pay

Once your order is placed, you’ll receive an email confirmation. This may take up to 5 minutes to come through. Please check your spam / junk email if you haven’t received it.

Your delivery ETA will depend on the products you’ve ordered and also where you are in the UK. The standard delivery details for your area will be on your order confirmation. You can also find these on our delivery information page. One of our friendly staff will be in touch the day before the delivery to confirm.

If you’ve gone into your account, your order status might be ‘Processing’. This means that the order has been received from our side and no further action is needed from you.

This might be caused by one of the following:

• A 3D verification issue: You might be asked by your bank to authenticate the transaction in your banking app. Please ensure you navigate back to the Projuice website after you’ve authenticated in your banking app for the transaction to process.
• Payment link error: If a transaction has failed on a payment link once, that particular link then expires. In that case please request a new link from the Projuice team.
• Payment link expiry: Your payment link may have expired if payment hasn’t been processed soon after it was sent to you. In that case, please request a new payment link from the Projuice team.

If you’re still unsure as to why your payment has failed, please contact our accounts department on 01395 239500.

You can set up an account in 2 ways. Either select the ‘Create an account’ checkbox on the checkout page or you can go to the Register / Log in page and follow the prompts under the ‘Register’ heading.

To reset your password, please click here. You should receive an email with a reset password link in it (please check your spam / junk folders). Click on the link and follow the prompts. 

If you don’t receive an email, it’s possible that you don’t have an account registered with that email address.

You may have used that email address previously to place an order, but if you didn’t actively select the ‘create account’ option whilst checking out, an account wouldn’t have been created for you.

If you’ve entered a postcode and you can see a message saying that we don’t deliver to you, please contact us on 01395 239500 or email info@projuice.co.uk to double check. If our Projuice vans don’t deliver to your area, one of our Food Delivery Network partners might have your area in their catchment. 

Visit our samples page to see more information on the sample and demo packs that we offer. You can fill the form in on that page to enquire. Alternatively, please call us on 01395 239500.